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My Account | Shopping Bag
   

OCM ORIGINAL LINE

  Sales & Special Offers
    Holiday & Seasonal Cards
    valentine's day
    thanksgiving
    christmas/yule
  Invitations
    birthday
    bridal shower
    baby shower
    baptism/christening
    graduation
    theme & holidays
 
   DIY invitation sets
(lined/fill-in invitations)
      - birthday
      - baby shower
      - halloween
  Announcements
    save the date
    new baby (all)
      - baby girl
      - baby boy
      - photo
    new pet
  Thank you cards/Notecards
  Address Labels
  Favor & Gift Tags
  Banners/Other Party Goods*
  Cupcake Toppers *
  Cupcake Wrappers
  Custom Orders
  Apparel/Home Goods
 
  Contact
  About
  FAQ's
  Shipping & Handling
  Mailing List
  Privacy/Terms of Service
  News
  Customer Feedback
  Customer Photos
 
  * etsy only at this time
   
On Cupcake Moon

 

 

 

FAQ's

 
  How do I place an order?  
  Can I combine my apparel order from your cafepress.com store with my cards/invitations order?  
  If I have questions about or problems with items from the cafepress.com store, do I contact you?  
  Can I use the item for something other than what it is listed as?  
  Do you have a list of fonts that I can choose from?  
  Can I choose my own wording or do I need to use what is in the sample?  
  What kind of papers are your items printed on?  
  Are envelopes included with my purchase?  
  Are your cards & invitations printed on a laser printer?  
  Why do you ask for my shipping information?  
  Will you send me a proof before you print my order?  
  Can I make changes once my order is placed?  
  How do I approve my proof?  
  What are your shipping rates?  
  Do you ship outside of the United States?  
  How long does it take to process my order?  
     
     
 
Q   How do I place an order?
A   Click on the "order now" button on the page of the item you wish to order.  After adding it to your shopping bag, you will need to go through the checkout process.  Once the information that I need is entered, you will be forwarded to PayPal to pay for your item(s).  You do not need a paypal account to pay.  choose "Guest Checkout" when you arrive at the paypal page.  If you wish to use a credit card but NOT go through paypal, you can always order via my etsy shop instead.
     
Q   Can I combine my apparel order from your cafepress.com store with my cards/invitations order?
A   No, cafepress.com is independent from on cupcake moon.  They make and sell products with my designs on them, but at this time I do not stock those items.  I do, however, sell a few new and/or never worn items I have personally ordered in my etsy shop.
     
Q   If I have questions about or problems with items from your cafepress.com store, do I contact you?
A   No, cafepress.com is independent from on cupcake moon.  Please direct all questions to their customer service department at 1-877-809-1659.
     
Q   Can I use the item for something other than what it is listed as?
A   Yes, any item can be used for any occasion with the customization of your text.  The category each item is listed in is for organizational purposes only.
     
Q   Do you have a list of fonts that I can choose from?
A   Yes, there are samples of all fonts available for each item on its page.  The fonts listed are the only ones that can be used.
     
Q   Can I choose my own wording or do I need to use what is in the sample?
A   The wording on any item customized to whatever you desire.  DIY invitation sets have size restrictions, so if you have a wordy verse that you would like to use I would suggest you contact me first.
     
Q   What kind of papers are your items printed on?
A   Most items are printed on high quality white cardstock with recycled content. Labels are printed on Avery white label stock.
     
Q   Are envelopes included with my purchase?
A   Yes, pricing includes coordinating envelopes when envelopes are stated as being included.
     
Q   Are your cards & invitations printed on a laser printer?
A   Yes, all items on this website are printed on a laser printer.
     
Q   Why do you ask for my shipping information?
A   When paying with PayPal, you have the ability to select from multiple shipping addresses on your account, and your default address might not be where you want me to ship to.  I want to make sure that I am shipping to the correct address.
     
Q   Will you send me a proof before you print my order?
A   Yes, that is why I ask for your email address during checkout, besides the fact I would like to send you a confirmation that your order has been received.  I will send you the proof within 24 hours of placing your order and will not print it until it meets your approval.
     
Q   Can I make changes once my order is placed?
A   I will email you a proof, and once received you can email me any changes needed.  If there are changes, you will be emailed additional proofs until I have your final approval.  Once you give me your approval and printing has started, no further changes can be made.  Any changes at this time will require you to make an additional purchase.
     
Q   How do I approve my proof?
A   Simply reply to my email letting me know everything looks fine.
     
Q   What are your shipping rates?
A   Click here for detailed shipping information
     
Q   Do you ship outside of the United States?
A   I do, but only to select countries.  Please use my etsy shop for all international orders.
     
Q   How long does it take to process my order?
A   The entire process usually takes about 2-4 business days.  Your proof is emailed to you within 24 hours of placing your order.  once you approve it, I print your order within 1-2 days.  It is shipped immediately upon completion.  Once proofs are approved most orders take 1 day to print and ship.
     
 
     
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All Designs 1993 - 2016 On Cupcake Moon.  All Rights Reserved.

Copyright is NOT transferable with sale.