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how do I place an order? |
| A |
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click on the "order now" button
on the page of the item you wish to order. after adding it
to your shopping bag, you will need to go through the checkout
process. once the information that we need is entered, you
will be forwarded to |
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to pay for your item(s), and you
will return to this site once your payment has been accepted.
you do not need a paypal account to pay. choose "Guest
Checkout" instead! |
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| Q |
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can i combine my apparel order from your cafepress.com store with my
cards/invitations order? |
| A |
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no, cafepress.com is independent
from on cupcake moon. they make and sell products with my
designs on them, but at this time i do not stock those items. |
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| Q |
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if i have questions about or problems with items from your cafepress.com store,
do i contact you? |
| A |
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no, cafepress.com is independent
from on cupcake moon. please contact their customer service
at 1-877-809-1659. |
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| Q |
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can i use
the item for something other than what it is listed as? |
| A |
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yes, any item can be used for
any occasion with the customization of your text. the
category each item is listed in is for organizational purposes
only. |
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| Q |
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do you have a list of fonts
that i can choose from? |
| A |
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yes, there are samples of all
fonts available for each item on its page. the fonts listed
are the only ones that can be used. |
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| Q |
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can i choose my own wording
or do i need to use what is in the sample? |
| A |
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the wording on any item customized to whatever you desire. DIY
invitation sets have size restrictions, so if you have a more
wordy verse you would like to use i would suggest you contact me
first. |
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| Q |
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what kind of papers are your
items printed on? |
| A |
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cards, invitations and
announcements are printed on high quality white cardstock with
recycled content.
wedding program covers are printed on cardstock or a high quality
paper of your choice. labels are printed on avery white label
stock. |
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| Q |
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are envelopes included with
my purchase? |
| A |
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yes, pricing includes
coordinating envelopes when envelopes are stated as being
included. |
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| Q |
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are your cards &
invitations printed on a laser printer? |
| A |
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yes, all cards, invitations,
labels and gift tags are printed on a laser printer. only my art prints are printed on a high quality photo inkjet printer
using archival inks. |
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| Q |
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why do you ask for my
shipping information? |
| A |
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when paying with PayPal, you
have the ability to select from multiple shipping addresses on
your account, and your default address might not be where you want
me to ship to. i want to make sure that i am shipping to
the correct address. |
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| Q |
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will you send me a proof
before you print my order? |
| A |
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yes, that is why i ask for your
email address during checkout. i will send you the proof
within 24 hours of placing your order and will not print it until it meets your approval. |
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| Q |
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can i make changes once my
order is placed? |
| A |
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i will email you a proof, and
once received you can email me any changes needed. if there
are changes, you will be emailed additional proofs until i have
your final approval. once you give me your approval, no
further changes can be made. |
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| Q |
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how do i
approve my proof? |
| A |
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simply reply to my email letting
me know everything looks fine. |
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| Q |
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what are your shipping rates? |
| A |
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click here for detailed shipping information |
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| Q |
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how long
does it take to process my order? |
| A |
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the entire process usually takes
about 2-4 business days. your proof is emailed to you within
24 hours of placing your order. once you approve it, i print
and glitter (if selected) your order within 1-2 days. it is
shipped immediately ship it upon
completion. once proofs are approved most orders take 1 day
to print and ship. |
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